- +2711 486 0692
- info@truzo.com
- Mon - Fri: 8:00 - 18:00
Below are answers to the questions we’re asked most …
… plus a few we think are important too.
If you have a complaint about any aspect of our service, then we would like to hear from you.
For full details, please download our Complainant Procedure.
Truzo Ltd (12528331), UK, Approved by Financial Conduct Authority (FCA 903083).
Truzo (Pty) Ltd (2016/390144/07) is an Authorised Financial Service Provider (FSP 51539).
Truzo, from the words TRUst ZOne, is an independent Escrow Payment Platform. Unlike other escrow services, Truzo is regulated by the Financial Sector Conduct Authority (FSCA), registered with the Payments Association of South Africa (PASA) and does strict compliance checks on every Truzo user to make sure your personal and/or business TRUst ZOne is safe and secure.
Truzo users can’t trade in any illegal goods/services, sanctioned goods/services, unlicensed goods/services (where a licence is required by law to sell/buy/trade in), and anything that is not in Truzo’s risk appetite, as per our T&C’s.
Individual Registration
Individual registrations should not require documentation. Should our automated verification fail, Truzo may require manual verifications as follows:
Business Registration
Business Registration is a little more complex, depending on the type of business being registered. Both SA Registered Company (Private Company – Pty Limited) and SA Registered Closed Corporation (CC) should be verified automatically, but if documents are required, it will be a copy of your CIPC CoR 15.1 (Memorandum of Incorporation).
Other business types:
Truzo fees are based on a sliding scale depending on the value of the transaction and the payment method chosen. Visit the fees page to see the various available options.
While we strive to keep costs as low as possible, these fees are subject to change. If you’re a subscriber, we’ll be sure to let you know if they do using your preferred method of contact.
After registering, it’s just 4 easy steps!
Absolutely. Truzo is the safest way to buy and sell. Truzo is:
All our systems are hosted by Amazon Web Services (AWS) and all information handled by us is encrypted using the latest technologies, protected by and processed in accordance with PCI Security Standards Council (PCI DSS) and ISO27001 standards. What does that mean? It means that your information cannot be traced, intercepted or used by unauthorised third parties.
All infrastructure devices that are used to provide this service are properly maintained, patched and assessed for any vulnerability or outdated components. Truzo uses appropriate physical and software measure, including but not limited to firewalls, anti-malware and intrusion detection and prevention software, to ensure continued and uninterrupted service.
First contact the seller to see if you can fix the problem. If the inspection time is almost over you should dispute the transaction to stop your money being automatically paid over to the seller. If you and the seller can’t agree then Truzo can help with arbitration, but it will cost you.
Arbitration thresholds and fee tables below:
ARBITRATION REFERRAL TRANSACTION THRESHOLDS | |
under R 100,000.00 | Truzo appointed Arbitrator – decision is final. |
R 100,001.00 to R 3,000,000.00 | Truzo panel of Arbitrators for parties to agree and select from. |
over R 3,000,000.00 | Truzo panel of Arbitrators to select from or can provide their own. |
DISPUTE MANAGEMENT RESOLUTION FEE RESERVE | |
CATEGORIES | FEE |
under R 15, 000.00 | R 1,500.00 (10%) |
R 15, 001.00 to R 30, 000.00 | R 3,000.00 (10%) |
R 30,001.00 to R 1,000, 000.00 | 10% fee |
above R 1, 000,001.00 | 2-5% fee, based on the complexity of the transaction |
Download Here
Truzo Ltd (12528331) | United Kingdom, Approved by Financial Conduct Authority (FCA 903083).
Truzo (Pty) Ltd (2016/390144/07) is an Authorised Financial Service Provider (FSP 51539)
No part of this site, truzo.com, may be reproduced in whole or in part in any manner without the permission of Truzo (Pty) Ltd.
Truzo Ltd is an appointed representative of The Currency Cloud Limited. Payment services are provided by The Currency Cloud Limited. Registered in England No.06323311. Registered office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN:900199).
The Currency Cloud Limited provides Truzo Ltd clients with an escrow-style services.
Terms and Conditions apply.
© 2020-2022 Truzo (Pty) Ltd. All Rights Reserved. Terms and Conditions apply.