Frequently Asked Questions

Below are answers to the questions we’re asked most ...

… plus a few we think are important too.

While we can’t promise to answer life’s toughest questions, like “Do penguins have knees?” or “Can you cry under water?”, we can definitely answer any escrow payment platform questions you might have.

All questions count, especially when it comes to the safety and security of money, so please don’t be shy to ask. We are here for the sole purpose of ensuring that every transaction you or your business conducts is safe and secure, no matter the size.

If your question isn’t already listed below or you simply need a little more information, drop us a mail at or make use of the chat bubble in the bottom right corner of the page to talk to one of our support staff, available from 8am-6pm every week day. If you’re in a rush or might lose connectivity, please make sure to include contact details in the chat so we know how to reach you.

Truzo fees are based on a sliding scale depending on the value of the transaction and the payment method chosen. Visit the fees page to see the various available options.

While we strive to keep costs as low as possible, these fees are subject to change. If you’re a subscriber, we’ll be sure to let you know if they do using your preferred method of contact.

Verification should be immediate (thanks to our awesome development team) but it is possible we’ll need to ask for more information and/or do some manual verification which could take up to 24 hours.

No. Verification must be done every 12 months or every time there is a change in personal or business details. 

All our systems are hosted by Amazon Web Services (AWS) and all information handled by us is encrypted using the latest technologies, protected by and processed in accordance with PCI Security Standards Council (PCI DSS) and ISO27001 standards. What does that mean? It means that your information cannot be traced, intercepted or used by unauthorised third parties.

All infrastructure devices that are used to provide this service are properly maintained, patched and assessed for any vulnerability or outdated components. Truzo uses appropriate physical and software measure, including but not limited to firewalls, anti-malware and intrusion detection and prevention software, to ensure continued and uninterrupted service.

Data privacy is a human right. That is why Truzo is committed to the privacy and confidentiality of information provided to us in compliance with all relevant legislation, including the Protection of Personal Information Act, 2013 (“POPI”) and General Data Protection Regulation (GDPR) (EU) 2016/679.

We will never sell or use your information for anything other than communications about the Truzo platform and to perform verifications checks for compliance.

Absolutely. Truzo is an international business with offices in Johannesburg and London, is a Juristic Representative of Envisionit Capital Solutions – FSP43556, registered with the FSCA (Financial Sector Conduct Authority) and is backed by Envisionit Capital Solutions & Founders Factory Africa as shareholders, for your peace of mind.

Not at all. You may use either the app or the website on their own or both at the same time. The app is available for your convenience.

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